Croupiers run the games in casinos, making sure they're taking place fairly.Job Category:
What you will do:
You’ll explain the rules of the games played in a casino to players at the table, and make sure the rules are followed.
Your day-to-day duties might include:
- setting up the betting table before a game begins
- welcoming new players to the table
- checking that all chips are placed on the table before the start of play
- collecting chips from losing bets
- making mental calculations of payouts to winners
You’ll work under the supervision of a gaming inspector.
- Game Knowledge – croupiers should have a good understanding of the rules and procedures of various casino games.
- to be able to carry out basic tasks on a computer or hand-held device
As well as:
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- to be thorough and pay attention to detail (organisational skills)
- the ability to work well with others (teamwork skills)
- the ability to use your initiative (ambition)
- integrity: croupiers must be honest and trustworthy as they handle money and conduct casino games.
To become a croupier, you’ll usually need:
- to be the minimum legal age to enter a casino in your country
- to hold a licence
- to pass a criminal records background check
It will be helpful to have:
- at least a high school diploma, including having studied the subjects English and maths
- colour-normal vision, good hearing, and clear speech
- some experience of working with the public and handling money
You’ll need to apply to a casino company as a trainee croupier, where you’ll receive on-the-job training.
Working Hours and Environment:
You’ll usually work 35 to 40 hours a week. You’ll often work evening or night shifts – for example, from 2pm to 10pm, and 10pm to 6am – including at weekends and during bank holidays.
You’ll be on your feet a lot of the time. You’ll need to remain calm and professional, even when customers are unruly or disputes take place.
You’ll be expected to be smart and well-groomed. Your employer will provide you with an evening dress or uniform.
Some of your meals may be provided.
Career Path & Progression:
With experience you could progress to inspector or pit boss, and then on to manager.
You could also work on a cruise ship or overseas.