Emergency Medical Dispatcher

To become an emergency medical dispatcher, you don’t typically need specific GCSE subjects, as this role focuses more on skills and on-the-job training. However, having a strong educational foundation in certain subjects can be beneficial for both your application and your ability to excel in this role. Here are some subjects that can be useful:

1. English: Good communication skills are essential for an emergency medical dispatcher. You’ll need to understand and convey critical information accurately and quickly. English will help you develop strong verbal and written communication skills.
2. Mathematics: While you won’t be doing complex calculations as an emergency medical dispatcher, basic math skills are important for tasks like recording times, distances, and vital signs accurately.
3. Geography: A basic understanding of geography can be helpful for quickly locating and identifying places, which is important when coordinating emergency responses.
4. Biology: A fundamental knowledge of biology can help you better understand medical terminology and the nature of medical emergencies.
5. IT/Computer Science: Dispatchers often use computer systems and software to manage calls and coordinate resources. Proficiency in IT and computer skills is an asset.
6. Psychology or Sociology: Understanding human behavior and emotions can be beneficial, as you’ll need to remain calm and help calm callers during stressful situations.

While specific GCSE subjects are not mandatory for becoming an emergency medical dispatcher, it’s important to note that different emergency service organizations may have their own requirements or preferences. For some roles, especially those with more responsibilities or specializations within dispatching, additional education and qualifications may be necessary. Therefore, it’s a good idea to check with the specific agency or organization you’re interested in to learn about their requirements and preferences for the role of an emergency medical dispatcher.

Post School

You can get into this job through:

• a college course
• an apprenticeship
• applying directly

College
You could do a college course to get some of the computer and typing skills you’ll need in this job.

Apprenticeship
You can get into this role through an emergency service contact handling advanced apprenticeship.

Volunteering
You’ll find it helpful to have some healthcare experience before applying for a job.

In the UK, you could:

• get advice about volunteering in the NHS
• do first aid work with the British Red Cross or St John Ambulance
• find volunteering opportunities through The National Council for Voluntary Organisations and Do IT

Direct Application
You can apply directly to your local ambulance service.

Each service sets its own entry requirements, but it could help your application if you have taken subjects such as English, maths and science;  have experience in customer service, like a call centre operator; have map reading skills and knowledge of local geography; an understanding of medical terminology and a recognised and current first aid qualification.