Hotel Manager

Job Description:

Hotel managers are in charge of the day-to-day running of a hotel.

Job Category:
Tourism, Hospitality & Entertainment

What you will do:

You’ll deal with everything from budgeting and marketing to staff recruitment and building maintenance.

You’ll be responsible for:

  • setting budgets and forecasting income
  • deciding business targets and marketing
  • fire safety and building security
  • licensing regulations as they relate to the hotel
  • overseeing larger corporate bookings and events
  • managing staffing and resources
  • organising building maintenance
  • dealing with customer complaints and comments
  • in charge of health and safety, including environmental health

In larger hotels, department managers would report to you. These departments might include housekeeping, event management, human resources, catering and maintenance.


You’ll need:

  • to be able to use a computer and the main software packages competently

As well as:

  • customer service and organisational skills
  • the ability to use your initiative (drive)
  • patience and the ability to remain calm in stressful situations
  • to be thorough and pay attention to detail
  • to be flexible and open to change (adaptable)
  • persistence and determination
  • the ability to motivate and manage staff (leadership skills)
  • business management skills
Illustration of employee looking at workspace

Entry Requirements:

There are no set requirements. You can get into this career by applying for a place on a management trainee scheme with a hotel company. In the UK, you’ll normally need an HND or degree in a subject like hotel or hospitality management, though other subjects may be accepted.

Another route is to start out in a more junior position, like front-of-house manager or kitchen supervisor, and work your way up.

You could get into this job through an apprenticeship.

Working Hours and Environment:

Your working day will usually be office hours, 9am to 5pm, but early starts, evenings and weekends are possible. You may have to travel to meet suppliers, contractors or corporate clients.

Career Path & Progression:

Your career prospects will depend on the size of the business, your experience and whether you are willing to relocate.

In larger hotel chains, you could move into regional management or specialise in areas like corporate finance or training. You may also have the chance to work overseas with an international hotel group.