Hotel Room AttendantJob Description:
Hotel room attendants make sure that hotel rooms are clean, tidy and inviting for guests.Job Category:
What you will do:
In this role you could:
- change bed linen and towels
- make beds
- vacuum floors
- dust and polish furniture
- clean bathrooms
- replace stocks of guest supplies
- re-stock drinks in the mini-bar
- identify and report maintenance issues
- make sure that your work meets the standards set down by your employer
- excellent verbal communication skills
- to be able to carry out basic tasks on a computer or hand-held device
As well as:
- customer service skills
- the ability to accept criticism and work well under pressure (adaptability skills)
- patience and the ability to remain calm in stressful situations
- the ability to work on your own or in a team
- to be thorough and pay attention to detail
- sensitivity and understanding
- a desire to help people
To become a hotel room attendant, specific subjects are not typically required. Hotel room attendants, also known as housekeepers or chambermaids, primarily need practical skills, attention to detail, and a strong work ethic. However, certain subjects and skills can be beneficial if you’re considering a career in this field. Here are some subjects and skills that can be helpful:
- English Language: Effective communication skills, including reading and understanding cleaning instructions and guest requests, can be important in this role.
- Mathematics: Basic math skills can be useful for tasks like measuring cleaning solutions, calculating quantities, and managing inventory.
- Physical Education (PE): Hotel room attending often involves physically demanding work, such as cleaning, lifting, and bending, so being physically fit can be an asset.
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
You can do a course before you apply for a job. Courses include:
- Level 1 Certificate in Introduction to the Hospitality Industry
- Level 1 Diploma in Preparing for a Career in the Hospitality Industry
- Level 1 Cleaning and Support Services
These courses include options in housekeeping and guest services.
You can get into this job through an intermediate apprenticeship as a hospitality team member, specialising in housekeeping.
You can apply directly to employers if you’ve got some of the relevant skills and knowledge needed for the job. Experience in cleaning can be useful.
Employers will be interested in your personal qualities and will expect you to be hardworking, honest and a reliable time-keeper.
Working Hours and Environment:
Typically you could work 39 to 41 hours a week, occasionally including early mornings.
You could work in a hotel.
Your working environment may be physically demanding.
You may need to wear a uniform.
Career Path & Progression:
Your opportunities for progression would depend on the size of the hotel.
In larger organisations you’re more likely to be able to progress to a supervisory or management job.