Job Description:

Housekeepers supervise the cleaning staff within a hotel, hospital or another establishment, making sure that all the rooms are kept clean and tidy.

Job Category:
Tourism, Hospitality & Entertainment

What you will do:

Your day-to-day tasks may include:

  • preparing shift rotas and allocating daily cleaning duties to room attendants
  • inspecting rooms to make sure that standards have been met
  • recording any faults or damage and making arrangements for repairs
  • recruiting, training and supervising staff
  • working closely with other department heads and the general manager

You may also manage budgets and order supplies.


You’ll need:

  • customer service skills
  • knowledge of human resources and employment law
  • business management skills
  • to be able to carry out basic tasks on a computer or hand-held device

As well as:

  • persistence and determination
  • the ability to use your initiative (ambition)
  • patience and the ability to remain calm in stressful situations (leadership skills)
  • attention to detail – precise and thorough cleaning and tidying of various areas in a home.
  • organisational skills – ability to manage tasks efficiently, organise spaces, and maintain a well-kept environment.
  • to be flexible and open to change (adaptability skills)
  • cleaning skills –  proficiency in cleaning methods, stain removal, and maintaining cleanliness and hygiene
  • time management – efficiently allocating time for different cleaning tasks and managing a schedule
  • physical stamina -housekeepers often engage in physical tasks such as lifting, bending, and standing for extended periods.
  • communication – effective communication with clients or residents, particularly when discussing preferences and special requests.
  • respect for privacy – discretion and respect for the privacy and personal spaces of clients or residents.
Illustration of employee looking at workspace

Entry Requirements:

Becoming a housekeeper typically does not have specific GCSE subject requirements, as it’s a role that focuses on practical skills and qualities related to cleaning and maintaining a household. However, certain subjects can provide a foundation for developing the skills needed for this career. Here are some relevant GCSE subjects and skills that can be beneficial for becoming a housekeeper:

GCSE Subjects

  1. Home Economics/Food and Nutrition: Provides knowledge of basic cleaning techniques, household management, and nutrition.
  2. Design and Technology: May offer insights into practical skills related to home maintenance, organization, and equipment usage.
  3. Mathematics: Basic math skills can be useful for measuring cleaning solutions, calculating budgets, and managing supplies.

Post School

To become a housekeeper, you will typically follow these steps:

  • Education: A high school diploma or equivalent is usually sufficient for entry-level housekeeping positions.
  • Experience: Gain practical cleaning experience through part-time or temporary roles, volunteer work, or helping with household chores at home.
  • On-the-Job Training: Many housekeepers receive training on cleaning techniques, equipment usage, and specific preferences of clients or employers.
  • Networking: Build connections within the hospitality industry or through job placement agencies that offer housekeeping positions.
  • Professional Development: Stay updated on cleaning techniques, safety protocols, and new cleaning products through relevant workshops or training programs.

Working Hours and Environment:

You’d usually do shift work, including weekends and public holidays. Part-time hours may be possible.

You’ll work in hotels or other residential establishments, like holiday centres, health spas and private clubs.

Career Path & Progression:

You could progress to housekeeper or accommodation manager.

You could move into a related hotel job, like front-of-house manager, training manager, or domestic services management.