Cruise Ship StewardJob Description:
Cruise ship stewards clean and service cabins on board cruise ships.Job Category:
What you will do:
In this role you could:
- show guests to their cabins
- take food and drink orders
- make beds
- supply fresh linen
- vacuum floors
- replace mini bar items and provide a bill
- replace stocks and supplies
- customer service skills
- to be able to carry out basic tasks on a computer or hand-held device
As well as:
- to be thorough and pay attention to detail (organisational skills)
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- sensitivity and understanding
- the ability to work well with others (teamwork skills)
- excellent verbal communication skills
- a desire to help people
To become a cruise ship steward or cabin steward, specific subjects are not typically required. Cruise ship stewards primarily need practical skills, attention to detail, customer service skills, and a strong work ethic.
However, certain subjects and skills can be beneficial if you’re considering a career in this field. Here are some subjects and skills that can be helpful:
- English Language: Effective communication skills, including reading and understanding instructions and guest requests, are crucial in this role, as you may interact with passengers from various countries.
- Mathematics: Basic math skills can be useful for tasks like inventory management, cost calculations, and handling financial transactions when necessary.
- Physical Education (PE): Cruise ship stewarding often involves physically demanding work, such as cleaning, lifting, and moving heavy objects, so being physically fit can be an asset.
You can get into this job through:
- a college course
- applying directly
College courses which would teach you some of the skills and knowledge you need in this job include:
- Level 2 Certificate in Hospitality and Catering
- Level 2 Diploma in Customer Service
You could apply to work as a cruise ship steward directly or through specialist agencies.
There are no formal requirements, but experience of working in a hotel, restaurant or bar can be useful.
Customer service is an important part of the role, so most cruise liners will expect you to have worked in a customer service job before.
As you’ll be travelling around the world, it may be helpful if you can speak a second language.
Working Hours and Environment:
Typically you could work 36 to 40 hours a week, occasionally including evenings, weekends, or holidays.
You could work on a cruise ship.
You may need to wear a uniform.
Career Path & Progression:
With experience you could progress to a supervisor post, like assistant housekeeper or head steward.
You could also move into other areas like working as a croupier in the casino, or entertainment or restaurant work.