Local Government Administrative AssistantJob Description:
Local government administrative assistants provide office support in council departments and give information to the public.Job Category:
What you will do:
In your day-to-day duties you could:
- answer enquiries over the phone, online, in writing or in person
- look up information on a computer
- file, scan and photocopy documents
- write letters and reports
- work with databases and spreadsheets
- deal with cash and payments
- update records
- act as a secretary or personal assistant (PA) to a manager
- to be able to use a computer and the main software packages competently
As well as:
- administration skills
- customer service skills
- to be thorough and pay attention to detail
- the ability to work well with others (teamwork skills)
- the ability to work on your own (drive)
- sensitivity and understanding
- to be flexible and open to change (adaptability skills)
- excellent verbal communication skills
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
You could take a college course to learn some of the skills and knowledge needed in this job.
In the UK, for example, courses include:
- Certificate in the Principles of Business Administration
- Diploma in Business Administration
You could do an apprenticeship to get into this job, such as:
- business and administration intermediate or advanced apprenticeship
- public service operational delivery officer advanced apprenticeship
You could apply directly to become a local government administrative assistant.
Understanding common computer software packages and experience of working in customer service could give you an advantage.
As part of the application process you could be tested for your communication, IT and number skills.
Working Hours and Environment:
A typical week consists of 37-39 hours of work. You could be required to work between 8am and 6pm.
You could work in an office.
Career Path & Progression:
With experience, you could progress to admin officer, office manager or jobs in other local authority departments.
You could also move into administrative work in other sectors.