Sales AdministratorJob Description:
Sales administrators process sales orders and payments, arrange deliveries and offer after-sales support.Job Category:
What you will do:
On a typical day you could:
- answer customer enquiries over the phone, by email and face to face
- take and process customer orders and payments
- do credit checks, raise invoices and deal with paperwork
- update customer records
- check stock and re-order supplies
- organise deliveries
- provide after-sales support
- type up documents like letters and reports
- customer service skills
- business management skills
- the ability to sell products and services (creativity)
- to be able to use a computer and the main software packages competently
As well as:
You can get into this job through:
- a college course
- an apprenticeship
- working towards this role
- applying directly
You could do a college course, which would teach you some of the skills and knowledge you need in this job.
In the UK, for example, courses include:
- Diploma in Business and Administration
- Level in Sales and Account Management
- Level in Management and Administration
You could get into this job through a business administrator advanced apprenticeship.
You may be able to work your way into this role by starting as a receptionist or administration support worker and learning on the job.
You could apply directly if you’ve got the relevant skills and knowledge needed to do this job.
Telephone, typing and IT skills will also be useful.
Working Hours and Environment:
A typical week consists of 38-40 hours of work. You could be required to work weekends.
You could work in an office or in a contact centre.
Career Path & Progression:
With experience, you could become a sales admin team leader, personal assistant or office manager.