Job Description:

Supervisors manage teams of staff and organise their workload.

Job Category:
Professional Services

What you will do:

As a supervisor, you could:

  • plan workloads and rotas
  • allocate tasks to team members
  • brief teams on targets, initiatives and policy changes
  • report on team performance and do individual performance reviews
  • keep up to date with regulations


You’ll need:

  • business management knowledge
  • to be able to use a computer and the main software packages competently

As well as:

  • leadership skills
  • the ability to motivate and manage staff
  • the ability to organise your time and workload (organisational skills)
  • to be thorough and pay attention to detail
  • the ability to use your initiative (ambition)
  • patience and the ability to remain calm in stressful situations
  • excellent verbal communication skills
Illustration of employee looking at workspace

Entry Requirements:

You can get into this job through:

  • an apprenticeship
  • working towards this role
  • applying directly


You could do a Team Leader and Supervisor Advanced Apprenticeship.


You could work towards being promoted to a team leader or supervisor role in your organisation.

In a larger organisation, you might need to complete a management trainee scheme.

Direct Application

You could apply directly for team leader or supervisor jobs.

You’ll usually need at least 1 or 2 years’ experience in a job to apply directly.

Employers might also want you to have work based qualifications and training certificates for the industry you’re working in.

Working Hours and Environment:

A typical week consists of 39-41 hours of work. You could be required to work evenings/weekends on shifts.

You could work in an office, in a contact centre, in a factory or at a store.

Career Path & Progression:

With training and experience, you could move into middle management and then senior management positions.

You could also move into a different industry.