Supervisors manage teams of staff and organise their workload.Job Category:
What you will do:
As a supervisor, you could:
- plan workloads and rotas
- allocate tasks to team members
- brief teams on targets, initiatives and policy changes
- report on team performance and do individual performance reviews
- keep up to date with regulations
- business management knowledge
- to be able to use a computer and the main software packages competently
As well as:
- leadership skills
- the ability to motivate and manage staff
- the ability to organise your time and workload (organisational skills)
- to be thorough and pay attention to detail
- the ability to use your initiative (ambition)
- patience and the ability to remain calm in stressful situations
- excellent verbal communication skills
You can get into this job through:
- an apprenticeship
- working towards this role
- applying directly
You could do a Team Leader and Supervisor Advanced Apprenticeship.
You could work towards being promoted to a team leader or supervisor role in your organisation.
In a larger organisation, you might need to complete a management trainee scheme.
You could apply directly for team leader or supervisor jobs.
You’ll usually need at least 1 or 2 years’ experience in a job to apply directly.
Employers might also want you to have work based qualifications and training certificates for the industry you’re working in.
Working Hours and Environment:
A typical week consists of 39-41 hours of work. You could be required to work evenings/weekends on shifts.
You could work in an office, in a contact centre, in a factory or at a store.
Career Path & Progression:
With training and experience, you could move into middle management and then senior management positions.
You could also move into a different industry.