Virtual Assistant

Job Description:

Virtual assistants (VAs) are professionals who provide administrative, organisational, and support services to individuals, entrepreneurs, businesses, and organisations remotely

Job Category:
Professional Services

What you will do:

Here are some common tasks and responsibilities associated with the role of virtual assistants:

  • help clients manage their email inbox by organising, prioritising, and responding to emails as per predefined criteria or instructions
  • schedule appointments, meetings, and events
  • maintain an organised calendar for their clients
  • send reminders and follow-up on appointments
  • enter and update data in spreadsheets, databases, or CRM systems
  • book flights, hotels, rental cars, and create detailed travel itineraries for business or personal trips
  • perform various administrative tasks such as drafting and formatting documents, creating presentations, and managing files and documents
  • conduct online research to gather information on specific topics, competitors, market trends, or potential business opportunities
  • create and schedule social media posts, manage social media accounts, and engage with followers to maintain an online presence and brand image
  • assist with content creation, including writing blog posts, articles, or social media updates


You’ll need:

  • to be proficient in using computers and common software applications, including word processing, spreadsheet, and email programs
  • familiarity with collaboration tools like Google Workspace or Microsoft Office 365
  • to know how to use online tools and platforms for tasks such as project management, scheduling, and communication
  • to understand data entry and basic data management techniques
  • to be adept at conducting online research to gather information, find resources, or complete specific tasks for your clients
  • knowledge of social media platforms and their management tools

As well as:

  • strong organisational skills to manage multiple tasks, schedules, and deadlines effectively
  • efficient time management
  • excellent written and verbal communication skills
  • to be flexible and adaptable to work with various clients and handle different types of tasks and industries (adaptability skills)
  • have problem-solving skills to address challenges and find efficient solutions independently
  • pay meticulous attention to detail to avoid errors and ensure the accuracy of your work
  • to take the initiative to proactively identify tasks that need to be completed and offer solutions to improve efficiency
Illustration of employee looking at workspace

Entry Requirements:

To become a Virtual Assistant, specific qualifications are not typically required. However, certain subjects and skills can be beneficial in preparing you for this career, as Virtual Assistants often perform a wide range of administrative tasks in a virtual environment. Here are some subjects that can be valuable:

  1. English: Strong written and verbal communication skills are essential for effective communication with clients and colleagues. You’ll be responsible for writing emails, creating reports, and possibly handling customer inquiries.
  2. Mathematics (Optional): Basic math skills can be useful for tasks like managing finances, tracking expenses, and preparing invoices, though advanced math is not typically a primary focus of the role.
  3. Computer Skills: Proficiency in using computers and common software applications is crucial. Familiarity with word processing, spreadsheet, and presentation software is often necessary.

Post School

Skill Development
Hone your administrative and organisational skills. Consider taking online courses or workshops in areas like project management, time management, and virtual assistant skills.

Create a Home Office
Set up a dedicated and organised workspace in your home where you can efficiently perform your virtual assistant tasks.

Online Presence
Create a professional online presence, such as a website or social media profiles, to showcase your services and make it easier for potential clients to find you.

Market Your Services
Use online platforms, freelancing websites, and social media to market your virtual assistant services. Network with other freelancers and business professionals.

Build a Portfolio
Develop a portfolio that highlights your skills and capabilities. Include case studies or examples of tasks you’ve successfully completed for clients.

Client Relationships
Build strong relationships with your clients by providing excellent service, meeting deadlines, and communicating effectively.

Working Hours and Environment:

Typically you could work 34 to 36 hours a week, occasionally including evenings, weekends, or holidays.

You could work in an office or from home, occasionally traveling to meet with clients.

Career Path & Progression:

Consider specialising further within your niche or diversifying your services to cater to a broader range of clients.

If your workload increases, you may consider outsourcing tasks to other freelancers or Virtual Assistants.

Explore options to scale your VA business, such as hiring additional assistants, offering training, or expanding your service offerings.