Local Government Revenues OfficerJob Description:
Revenues and benefits officers work for local councils and deal with housing benefits, rents, council tax and business rates.Job Category:
What you will do:
In your day-to-day tasks you could:
- calculate rents, council tax and business rates
- send out bills and reminders
- collect and process payments
- recover rent and council tax arrears
- arrange legal action against debtors
- get money back from customers who have been overpaid
- attend court
- administration skills
- business management skills
- customer service skills
- to be able to use a computer and the main software packages confidently
As well as:
You can get into this job through:
- a university course
- a college course
- an apprenticeship
- working towards this role
- applying directly
You could do a foundation degree, higher national diploma or degree in a subject like public administration or business administration, although it’s not essential.
You could do a college course, which would teach you some of the skills and knowledge you need in this job. In the UK, for example, relevant subjects include a Diploma in Business and Administration.
You can get into this job through a revenue and welfare benefits practitioner higher apprenticeship.
This typically takes around 12 months to complete and is a mix of workplace learning and study.
You could start as an administrative assistant and work your way up with training on the job.
You can apply directly for jobs. Employers will expect you to have experience in customer service, especially in accounts and finance, or in local government.
Some employers may ask you to sit assessment tests to check that you have the skills needed for the job.
Working Hours and Environment:
A typical week consists of 37-39 hours of work. You could be required to work between 8am and 6pm.
You could work in an office.
Career Path & Progression:
With experience and qualifications you could progress into senior roles, including fraud investigations, property valuation or management.