Personal ShopperJob Description:
Personal shoppers give advice to customers and suggest products that may suit their needs.Job Category:
What you will do:
Your day-to-day tasks may include:
- meeting customers who’ve booked an appointment
- getting to know customers’ likes, dislikes and budget
- selecting goods or services to meet customers’ demands
- meeting individual and team sales targets
- making sure unsold goods are returned to the right departments
- following store security procedures on payment, packing and collection
- using computer systems and filling in paperwork
- to be able to use a computer and the main software packages competently
As well as:
- customer service skills
- the ability to work well with others (teamwork)
- patience and the ability to remain calm in stressful situations
- to be thorough and pay attention to detail
- the ability to sell products and services
- sensitivity and understanding
- the ability to use your initiative (drive)
- excellent verbal communication skills
- organisational skills
You can get into this job through:
- a college course
- an apprenticeship
- working towards this role
- applying directly
- specialist courses run by private training organisations
You can take a college course to help you get into this job. UK examples include:
Level 1 Award in Customer Service
Level 2 Diploma in Retail Skills
Level 3 Diploma in Fashion Retail
You may be able to start by doing a retailer intermediate apprenticeship.
You could start as a retail assistant and take bookings for people who want to use a personal shopper.
You’ll be the first point of contact in a store and will learn how to work well with a wide range of customers.
Once you have experience in retail, you can apply for a role as a personal shopper and learn on the job.
You can apply directly to employers if you have the relevant skills and knowledge needed for this role. Employers will look for a good standard of education, with school qualifications in English and maths.
You’ll need experience of working with customers in a face-to-face setting like a shop, supermarket, restaurant or hotel, or online.
There are short courses available with private training providers on subjects like colour styling, image consultancy and personal styling.
Working Hours and Environment:
You’ll usually work 38 to 40 hours a week, including late opening hours, weekends and public holidays.
Part-time work is possible, especially if you’re self-employed.
You may need your own transport.
Career Path & Progression:
With experience you could become a personal shopping manager, in charge of a team.
You could start your own business and work freelance for a number of shops.