Spa Manager

Job Description:

Spa managers ensure the smooth running of a spa facility, including leading its staff and events.

Job Category:
Tourism, Hospitality & Entertainment

What you will do:

Your day-to-day will include tasks such as:

  • Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
  • Recruit, interview, or hire employees.
  • Develop or implement marketing strategies.
  • Coordinate facility schedules to maximize usage and efficiency.
  • Inventory products and order new supplies.
  • Train staff in the use or sale of products, programs, or activities.
  • Plan or direct spa services and programs.
  • Establish spa budgets and financial goals.
  • Develop staff service or retail goals and guide staff in goal achievement.
  • Verify staff credentials, such as educational and certification requirements.


You’ll need:

  • the ability to motivate and manage staff (creativity)
  • business management skills
  • to be able to use a computer and the main software packages competently

As well as:

  • customer service skills
  • leadership skills
  • the ability to work well with others (teamwork skills)
  • the ability to accept criticism and work well under pressure
  • patience and the ability to remain calm in stressful situations
Illustration of employee looking at workspace

Entry Requirements:

There are lots of routes into spa management, but it might help if you:

  • gain work experience in a spa, resort, or hotel setting, for example on reception
  • complete training in therapeutic techniques, like massage or beauty treatments, and work as a spa therapist first
  • complete a degree in hospitality, business management, or a similar subject

The World Spa Organisation (WSO) offers certificates, including workshops and a masters programme, if you’d like to further your training.

School Subjects

To become a spa manager, you typically need a combination of GCSE (General Certificate of Secondary Education) subjects that provide a solid foundation for the necessary skills and knowledge required for the role. While specific requirements may vary depending on the country and institution, the following GCSE subjects are generally beneficial for aspiring spa managers:

  1. English Language: Good communication skills are essential in any managerial role, including spa management.
  2. Mathematics: Basic math skills are necessary for managing finances, budgets, and inventory.
  3. Business Studies or Economics: These subjects can provide insights into the principles of business management, marketing, and customer service, which are vital in running a successful spa.
  4. Science: A general understanding of biology and chemistry can be beneficial, as it helps in understanding the science behind spa treatments and products.
  5. IT/Computer Science: Familiarity with computer software and technology is crucial in managing spa operations, bookings, and customer databases.
  6. Physical Education: While not a strict requirement, a background in physical education or sports can demonstrate an interest in health and wellness, which aligns well with the spa industry.

Working Hours and Environment:

You could be spending most of your day at a desk, planning things like budgets and rotas. Some of your day will involve moving around the spa, resort, or hotel checking on teams and attending meetings.

You’ll usually work daytimes, but weekends are likely to be your busiest times, so your weekly pattern may involve at least one weekend day. You may need to work some evenings for events or meetings with clients.

You’ll be having lots of face-to-face conversations, mostly with your team, but sometimes you may support front-of-house like reception – in which case, you may need to wear a uniform.

Career Path & Progression:

You might choose to move to other managerial positions in the beauty, hospitaliy and healthcare industry, such as hair salon manager or hotel manager.