Airport Information Assistant

Job Description:

Airport information assistants help passengers in airports.

Job Category:
Professional Services

What you will do:

On a typical day you may:

  • give out flight information
  • direct passengers around the airport
  • answer telephone and online enquiries
  • make announcements on the public address system
  • handle complaints
  • update and monitor flight information systems

In smaller airports you could also:

  • exchange currency
  • book hotels and car hire
  • deal with lost property

After gaining experience, you could go on to be a supervisor, manager or flight dispatcher.


You’ll need:

  • knowledge of English language
  • knowledge of security procedures.
  • to be able to use a computer and the main software packages competently

As well as:

  • customer service skills
  • patience and the ability to remain calm in stressful situations
  • the ability to work well with others (teamwork) and with a diverse range of passengers.
  • the ability to accept criticism and work well under pressure
  • to be flexible and open to change (adaptable)
  • sensitivity and understanding
  • excellent verbal communication skills
Illustration of employee looking at workspace

Entry Requirements:

To become an Airport Information Assistant, you typically do not need specific GCSE subjects, as the requirements may vary depending on the airport and the specific job posting. However, there are some general subjects and skills that can be beneficial for this role:

  1. English Language: Strong communication skills are essential for an Airport Information Assistant, as you will be interacting with passengers and providing them with information.
  2. Mathematics: Basic math skills are often required for tasks like handling cash transactions or calculating time schedules.
  3. Geography: Having a basic understanding of geography can be helpful for providing directions and information about airport facilities.
  4. Customer Service: While not a specific GCSE subject, customer service skills are highly valued in this role. You should be polite, patient, and able to assist passengers effectively.
  5. ICT (Information and Communication Technology): Proficiency in using computers and airport-specific software for information retrieval and updates can be advantageous.
  6. Foreign Languages: If you are working at an international airport, knowing one or more foreign languages could be a significant asset for assisting passengers from different countries.

It’s essential to check the specific job postings and requirements for Airport Information Assistant positions at the airport where you intend to apply, as the qualifications and prerequisites may vary.

Post School

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly


You could take a college course like a Certificate in Aviation Operations which will give you some of the skills and knowledge required for this role.


You can complete an intermediate apprenticeship in customer service, or aviation ground operative intermediate apprenticeship for passenger services.


You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.

Direct Application

You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including good grades in English and maths, or equivalent qualifications.

Career tips
Experience in customer service would give you an advantage when looking for work. Foreign language skills might also be useful.

Working Hours and Environment:

Working hours can be between 36 to 38 hours per week.

Hours can be irregular based on airport operations, and shift work, including nights, weekends, and holidays.

Work Environment can be stressful especially during peak hours. There may also be physical demands such standing and walking for extended periods of time. You may work in Airport terminals both indoors and outdoors.

Career Path & Progression:

After gaining experience, you could go on to be a supervisor, manager or flight dispatcher.