IT Service Engineer

Job Description:

IT service engineers install and repair computer systems and equipment.

Job Category:
IT Industry

What you will do:

In this role you could:

  • cost and install new IT systems to meet security regulations
  • upgrade existing hardware, software and networks
  • document systems so others can provide ongoing support
  • set up new PCs for people and train staff
  • carry out on-site maintenance to prevent future problems
  • log and prioritise faults and queries
  • fix faulty equipment and testing systems
  • put back-up systems in place


You’ll need:

  • knowledge of computer operating systems, hardware and software
  • to have a thorough understanding of computer systems and applications
  • the ability to repair machines or systems

As well as:

  • to be thorough and pay attention to detail
  • analytical thinking skills
  • excellent verbal communication skills
  • the ability to use your initiative (drive)
  • problem-solving skills (creativity skills)
  • the ability to work well with your hands
Illustration of employee looking at workspace

Entry Requirements:

To become an IT Service Engineer, you’ll typically need a combination of education, skills, and experience. While specific subjects may not be mandatory for this role, certain subjects and skills can provide a strong foundation for pursuing a career in IT service engineering. Here’s a list of helpful subjects and skills:

  1. Mathematics: Strong mathematical skills are beneficial for troubleshooting and problem-solving in IT, particularly for tasks related to network configurations and system diagnostics.
  2. Computer Science: computer science courses can introduce you to fundamental concepts related to IT systems, hardware, software, and networking.
  3. Information Technology (IT): A basic understanding of IT concepts, computer hardware, software, and operating systems is essential for IT Service Engineers.
  4. Science: Depending on the specific area of IT service you’re interested in, knowledge of science subjects like physics and electronics can be useful, particularly for understanding hardware components and electronics troubleshooting.
  5. English: Good communication skills, both written and verbal, are important for IT Service Engineers who need to document technical procedures, communicate with clients, and provide support.

Post School

You could get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role

You could do a college course, which may help you to find a trainee job. Courses include:

  • Certificate in IT Support (in the UK, Level 2)
  • Diploma in ICT Professional Competence (in the UK, Level 3)

You could do an information communications technician advanced apprenticeship.

You would learn how to install equipment and software, how to handle incidents and deal with requests for help.

You could start work as an assistant IT technician after leaving school and train on the job.

Career tips
You may also find it useful to get an industry-standard certification like:

  • CompTia A+
  • Microsoft Certified Solutions Associate
  • ITIL

Working Hours and Environment:

You could work in an office, at a client’s business, at a training centre, at a university or at a college.

Career Path & Progression:

With experience, you could become a service supervisor.

With further training and qualifications, you could also move into network engineering, IT security, database administration, project management, training or technical sales.

Another option is to set up your own company, providing a service to local businesses and consumers.

You can keep up to date with industry developments through professional development training with organisations, in the UK, like The Chartered Institute for IT.