IT support technicianJob Description:
IT support technicians fix software and hardware problems for computer users.Job Category:
What you will do:
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- servicing and fixing equipment, including printers, projectors and networks
- setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
- costing and installing new IT systems to meet security regulations
- upgrading existing software and networks
- documenting systems so others can provide ongoing support
- carrying out on-site maintenance to prevent future problems
- putting back-up systems in place
- knowledge of computer operating systems, hardware and software
- knowledge of engineering science and technology
- to be able to use a computer and the main software packages confidently
As well as:
There are no set requirements, but you’ll need a good level of general education. You’ll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
You could get into this job through an apprenticeship.
If you work with young people or vulnerable adults, you’ll need relevant safety clearance.
Working Hours and Environment:
You’ll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
You’ll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
Career Path & Progression:
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.