Restaurant HostJob Description:
Restaurant hosts welcome and seat customers, and make sure the waiting service is running smoothly.Job Category:
What you will do:
Your day-to-day will include tasks such as:
- Greet guests and seat them at tables or in waiting areas.
- Provide guests with menus.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Order or requisition supplies and equipment for tables and serving stations.
- Hire, train, and supervise food and beverage service staff. Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Perform marketing and advertising services.
- Operate cash registers to accept payments for food and beverages.
- Take and prepare to-go orders. Prepare staff work schedules.
- customer service skills
- business management skills
- knowledge of food production methods
- to be able to use a computer and the main software packages competently
As well as:
There are no set requirements, but you may need:
- school leaver qualifications
- work experience in a restaurant setting, for example as waiting or kitchen staff
- an apprenticeship or internship in hospitality at a hotel or restaurant
You may choose to complete a higher education qualification—for example, a degree in a relevant subject like hospitality management—if you’re looking to work as a maitre d’ or front of house manager.
To become a Restaurant Host in the UK, specific GCSE subjects are not mandatory, but certain subjects can be beneficial in developing the skills and qualities required for this role, such as:
- English: Strong language and communication skills are essential for interacting with guests, taking reservations, and providing excellent customer service.
- Mathematics: Basic mathematical skills are useful for handling cash transactions, calculating bills, and managing table assignments.
- Business Studies: This subject can provide insights into customer service principles, hospitality management, and the business side of the restaurant industry.
- ICT (Information and Communication Technology): Knowledge of ICT can be beneficial for using reservation software and managing customer databases.
- Foreign Languages: Knowledge of foreign languages can be advantageous in establishments that cater to international guests.
- Citizenship or Personal, Social, Health, and Economic (PSHE) Education: These subjects can provide knowledge about customer interaction, cultural sensitivity, and communication skills.
Working Hours and Environment:
As a host, you might work in a variety of different restaurants, often in shift work. As a maitre d’, you’ll represent the front of house at a fine dining restaurant or in the restaurant of a high-end hotel.
You’ll have regular face-to-face conversations with staff and customers, and need to maintain a positive and professional persona.
You’ll be standing and/or moving around the restaurant for most of your shift.
Career Path & Progression:
With experience, you could become a restaurant manager. You could also apply for a role as a maitre’d, who works in a fine dining environment.